Do You Have Discrepancies in Your Home Loan? Try a Qualified Written Request

If you feel you have legitimate discrepancies in your loan documentation that is affecting your mortgage payment, you may submit a Qualified Written Request to your lender as is your right under Section 6 of the Real Estate Settlement and Provisions Act (RESPA). The letter should include the following information:

Describe the issue or the question you have and/or what action you believe the lender should take.
Attach copies of any related written materials.
Describe any conversations with customer service regarding the issue and to whom you spoke.
Describe any previous steps you have taken or attempts to resolve the issue.
List a day time telephone number in case a customer service representative wishes to contact you.
Also, the letter should NOT be included with your mortgage payment, but should be sent separately to the customer service address (which may differ from your lender's payment address).

The Qualified Written Request requires the lender to respond within 20 days that they have received your request, and also requires them within 60 days to review your loan for the errors that you have noted in your request and provide resolution to any issues. You may find more information regarding the Qualified Written Request, and samples Qualified Written Request letters at www.hud.gov.